At Wanko Massage Chairs, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to ensure a smooth process. Please read the following policy carefully to understand our terms and conditions.

Eligibility for Returns

• Return Window: You may return your massage chair within 30 days of the delivery date for a refund or exchange.
• Condition: The item must be in its original condition, unused, and in the original packaging. Returns that do not meet these conditions may be subject to refusal or additional fees.
• Proof of Purchase: A valid proof of purchase is required for all returns and exchanges.

Return Process

• Request a Return Authorization: Contact our customer service team at cs@wankomassagechairs.com or call us at 510 365 1775 within 30 days of delivery to request a Return Authorization (RA) number. Include your order number, reason for the return, and any supporting documentation or photos.
• Prepare Your Return: Once you receive your RA number, carefully repack the item in its original packaging. Clearly write the RA number on the outside of the package.
• Arrange for Return Shipping: You are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance for your protection. Wanko Massage Chairs is not responsible for items lost or damaged during return shipping.
• Return Inspection: Upon receiving your return, our team will inspect the item to ensure it meets the return conditions. This process may take up to 5 business days.

Refunds and Restocking Fees

• Refund Processing: Refunds will be processed within 7-10 business days after the return inspection is complete. Refunds will be issued to the original payment method used at the time of purchase.
• Restocking Fee: A restocking fee of 15% of the purchase price will be deducted from your refund to cover inspection, repackaging, and restocking costs.
• Original Shipping Costs: Original shipping costs are non-refundable and will be deducted from the refund amount.

Exchanges

• Exchanges: If you wish to exchange your massage chair for a different model, please follow the return process to return the original item. Once we receive and inspect the return, we will issue a refund (minus any applicable fees), and you can place a new order for the desired model.

Non-Returnable Items

• Final Sale Items: Items marked as "Final Sale" are not eligible for return or exchange.
• Customized or Personalized Items: Customized or personalized massage chairs are not eligible for return or exchange unless defective or damaged upon arrival.

Damaged or Defective Items

• Inspection: Please inspect your massage chair upon delivery. If you notice any damage or defects, notify the delivery personnel immediately and contact our customer service team within 48 hours.
• Claims: To file a claim for a damaged or defective item, please contact our customer service team with your order number, photos of the damage or defect, and a description of the issue. We will arrange for a repair, replacement, or refund at no additional cost to you.

Contact Us

• If you have any questions or need assistance with your return, please contact us. We are here to help!

Thank you for choosing Wanko Massage Chairs. We value your business and are committed to providing you with exceptional service and support.