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Frequently Asked Questions

General Questions

We offer a range of massage chairs and other massage devices designed to provide relaxation and wellness. Our products include full-body massage chairs, portable massagers, foot massagers, and more.

Consider your specific needs, such as the type of massage you prefer, the features you want (e.g., heat therapy, zero gravity, Thai stretching), and your budget. Our product descriptions and customer reviews can help guide your decision. Feel free to contact our customer service team for personalized recommendations.

Most of our massage chairs come pre-assembled, while some models may require minimal assembly. We also offer White Glove Delivery service for an additional fee, which includes delivery, assembly, and removal of packaging materials.

Ordering and Payment

You can place an order directly through our website. Simply add the desired items to your cart and follow the checkout process. If you need assistance, our customer service team is here to help.

We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Amazon Pay, and other secure payment methods. For more information, please refer to our Payment Options page.

Yes, we use industry-standard encryption and security measures to protect your payment information. Your privacy and security are our top priorities.

Shipping and Delivery

We offer free standard shipping on all massage chair orders within the continental United States. Expedited shipping and White Glove Delivery services are available for an additional fee.

Standard shipping typically takes 5-10 business days. Expedited shipping times vary based on location and availability. You will receive a tracking number once your order has shipped.

Currently, we only ship to addresses within the continental United States. We do not ship to Alaska, Hawaii, U.S. territories, or internationally at this time.

Returns and Warranty

We offer a 30-day return window for unused and undamaged products in their original packaging. A 15% restocking fee applies to all returns. Please refer to our Return Policy page for more details.

You can register your product by filling out the Warranty Registration form on our website. Be sure to provide your purchase information and proof of purchase.

Our standard warranty includes unlimited technical support, parts coverage for 5 years, and labor coverage for the first year. Please refer to our Warranty Policy page for detailed information on coverage, limitations, and exclusions.

Product Use and Maintenance

To clean your massage chair, use a damp cloth with mild soap to wipe down the surface. Avoid using harsh chemicals or abrasive materials. Refer to your user manual for specific maintenance instructions.

If you have any medical conditions or concerns, we recommend consulting with your healthcare provider before using a massage chair or any other massage device. Certain conditions may require special consideration.

First, refer to the troubleshooting section of your user manual. If the issue persists, contact our customer service team for assistance. If your product is still under warranty, we will help arrange for repairs or replacements as needed.